R.T. Williams Insurance Brokers Ltd
Call us 01273 328181 Email info@rtwilliams.co.uk
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  • Latest Insights

    Renovating or extending your home? This is important.....

    by Clara Boyce, Commercial Insurance Broker
    12 April 2021

    They say an Englishman's home is his castle, this rightly applies to all nationalities. So if you are thinking of renovating or extending you need to make sure you are properly insured. Our article by Clara Boyce, our expert in this field explains.... Read more

    Kim Pearce is retiring

    by Lesley Bull, Marketing Manager
    29 March 2021

    Kim Pearce is retiring after forty years in the insurance industry...... Read more

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  • Why R.T. Williams?
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© 2017–2021 R T Williams Insurance Brokers Limited. All Rights Reserved.

R T Williams Insurance Brokers Limited is registered in England (Company No. 04994416).
Registered address: 2nd Floor, 50 Fenchurch Street, London EC3M 3JY

R T Williams Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 303984. You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

R T Williams is not responsible for the content of external sites.

Complaints and Compensation

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us:

Write to R.T. Williams Insurance Brokers Ltd, The Old Coach House, 110 Old London Road, Brighton, BN1 8BB Or telephone 01273 328181. When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request.

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service

Financial Ombudsman Service, Insurance Division, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 Fax: 020 7964 1004 E-mail: complaint.info@financial-ombudsman.org.uk Web: www.financial-ombudsman.org.uk

European Commission Online Dispute Resolution (ODR) platform

If you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr

We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities.

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:

  • 90% of the claim, without any upper limit;
  • 100% of the claim without any upper limit for
    • compulsory classes of insurance (such as Third Party Motor or Employers Liability); and
    • ‘pure protection’ contracts, professional indemnity insurance, and general insurance claims arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, all where the insurance intermediary has failed to pay money to an insurer, pay away money it has received from an insurer, or has failed to take steps to allow the insurer to effect the contract of insurance.

Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk

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