R.T. Williams Insurance Brokers
Call us 01273 328181 Email rtwilliams@greeninsurance.co.uk
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  • Latest Insights

    Phishing Attacks: Tips for spotting Cyber-criminals

    by Simon Vertue, Commercial Insurance Broker
    9 November 2021

    Phishing is used by attackers to obtain a targets personal information by the sending of a scam email that pretends to be a trusted company or person and asks the target to provide their sensitive information for financial gain. Read more

    Large claims are devastating - but there is support available...

    by Christopher Williams, Managing Director and Commercial Insurance Broker
    19 October 2021

    Large claims can be devastating and getting the right advice and support can be invaluable. Read more Read more

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  • Why R.T. Williams?
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© 2017–2021 R T Williams Insurance Brokers. All Rights Reserved.

R.T. Williams Insurance Brokers is a trading name of Green Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority under firm reference 305828 , You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

Registered in England and Wales with number 02086969. Registered address 7th Floor, Corn Exchange, 55 Mark Lane, London, EC3R 7NE

R T Williams is not responsible for the content of external sites.

Complaints and Compensation

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us:

Write to R.T. Williams Insurance Brokers, The Old Coach House, 110 Old London Road, Brighton, BN1 8BB Or telephone 01273 328181. When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request.

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service

Financial Ombudsman Service, Insurance Division, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 Fax: 020 7964 1004 E-mail: complaint.info@financial-ombudsman.org.uk Web: www.financial-ombudsman.org.uk

European Commission Online Dispute Resolution (ODR) platform

If you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr

We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities.

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:

  • 90% of the claim, without any upper limit;
  • 100% of the claim without any upper limit for
    • compulsory classes of insurance (such as Third Party Motor or Employers Liability); and
    • ‘pure protection’ contracts, professional indemnity insurance, and general insurance claims arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, all where the insurance intermediary has failed to pay money to an insurer, pay away money it has received from an insurer, or has failed to take steps to allow the insurer to effect the contract of insurance.

Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk

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